Introducing Focus: Connecting Our Customers to What’s Next

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At Killis, growth has always been about more than scale; it’s about staying connected.

As our business continues to evolve, so too does the way we communicate. Earlier this year, we launched Focus as an internal magazine to bring our teams together, share progress, and highlight the work happening across the business. But it quickly became clear that this shouldn’t stop at our own people.

That’s why we’re proud to introduce the first external edition of Focus—created specifically for our customers and partners.

A clearer view of what we do

Much of what we do at Killis happens behind the scenes, through service visits, product development, trials, and long-term customer partnerships. Focus is designed to open that up. It's about sharing more of that journey, giving you insight not just into what we deliver, but into how and why we do it.

From innovation to everyday operations

One of the standout features in this first issue is our look back at six years of robotic cleaning.

What was once seen as emerging technology is now firmly embedded in real-world environments. With over 20,000 robotic machines deployed across the UK, the conversation has shifted from “does it work?” to “how do we make it work best for our site?” (pages 3–5).

This reflects a broader theme throughout the magazine: practical innovation. Whether it’s robotics, new product ranges, or service improvements, the focus is always on what genuinely works in day-to-day operations.

Supporting you when it matters

We also take a closer look at our Service team and the role they play in keeping customer operations running smoothly. With 32 engineers across the UK and a 94% first-time fix rate, the emphasis is on reliability, consistency, and getting things right first time (pages 6–7).

It’s a reminder that great equipment is only part of the story—ongoing support is what keeps everything moving.

Raising standards together

As customer expectations evolve, so must we. That’s why we’ve shared our progress towards EcoVadis and Sedex accreditation (page 10), part of a wider commitment to sustainability, ethical practices, and transparency.

For you, this isn’t just about certification—it’s about confidence. Confidence that the partners you work with are aligned with your own standards and goals.

Listening, learning, improving

A key theme running through this issue is feedback. Our Personal Best initiative is now extending beyond internal teams to include customer insight (page 11), helping us better understand what we’re doing well—and where we can improve. Because ultimately, our performance is defined by your experience.

More than just business

Focus also reflects the people behind the company. From thoughtful perspectives on industry topics like International Women’s Day (pages 8–9), to team challenges like our Tough Mudder fundraiser aiming to raise £10,000 for Sheffield Children’s Hospital, Focus gives a broader view of who we are and what we stand for.

This first edition is just the starting point. As we continue to grow, Focus will evolve with us—sharing new ideas, developments, and insights from across the business. Whether it’s innovations like the upcoming LionsBot R5, the rollout of our Genius range, or new ways we can support your operations, there’s plenty more to come.

Enjoy!

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